1. General Policy

At Nox Infotech, we strive to provide high-quality digital products and services. Due to the nature of digital and subscription-based services, refunds are limited and subject to the terms outlined below.

2. Subscription Services

• All subscription payments are billed in advance on a monthly or agreed billing cycle.
• Once a subscription payment is processed, it is non-refundable.
• No refunds will be issued for partial usage of a billing period.
• Users may cancel their subscription before the next billing cycle to avoid future charges.

3. Custom Development & Setup Services

Payments made for custom development, implementation, integration, consultation, domain registration, hosting, or setup services are strictly non-refundable once the project has commenced or services have been delivered.

4. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once, please contact us within 7 days of the transaction. Verified duplicate payments will be refunded to the original payment method within 7–10 business days.

5. Service Issues

If you experience technical issues, we encourage you to contact our support team. We will make reasonable efforts to resolve issues promptly. Refunds will not be granted for temporary service interruptions or minor technical errors.

6. Refund Processing

• Approved refunds will be processed to the original payment method only.
• Refund processing time may vary depending on the payment provider or bank.
• Transaction fees charged by payment gateways may be non-refundable.

7. Contact for Refund Requests

For refund-related inquiries, please contact:

Nox Infotech
SP 11/1128-SP 11/1182, FIRST FLOOR, CMS TOWER,
KOLLAM, KERALA 690521
Email: info@noxinfotech.com
Phone: +91 4763598412